Clotiv

Terms of Service

The agreement that governs your use of Clotiv (clotiv.com) — its lessons, AI Help, plans and CloTokens — and the Clotiv Desktop App connected to your account.

Effective September 9, 2026

These Terms of Service (the "Terms") are a binding agreement between you and Clotiv LLC, a Delaware limited liability company ("Clotiv", "we", "us" or "our"). They govern your use of the website at clotiv.com and everything we offer through it (together, the "Services"), described in The Services.

By creating an account, clicking to accept, or using the Services, you agree to these Terms and to our Privacy Policy, which explains how we handle your personal information. If you do not agree, do not use the Services.

PLEASE READ — ARBITRATION AND CLASS-ACTION WAIVER. These Terms contain a binding arbitration agreement and a class-action and jury-trial waiver in Dispute Resolution. Unless you opt out within 30 days of first accepting these Terms, you and Clotiv agree to resolve disputes through binding individual arbitration rather than in court, and you waive the right to a jury trial and to bring or join a class action, class arbitration or other representative proceeding.

You must be at least 18 years old to use the Services. See Eligibility and Accounts.

1. The Services

The Services are the website clotiv.com and the features we make available through it, including:

Lessons. Interview-preparation lessons at /learn, organized in system design and behavioral tracks. Some lessons are open to everyone; others are available only on a paid plan (see Plans, Billing and Renewals).
AI Help. A chat assistant grounded in the lesson you are reading, which may also search the web to research a question. See AI Features.
Notes and progress. Personal notes you save on a lesson (each save is kept as a version) and the lessons you mark as read.
Accounts and billing. Your account, plan, CloToken balance and billing settings at your billing page.
Desktop App connection. The ability to connect the separately downloaded Clotiv desktop application (the "Desktop App") to your account using an API key generated in your account. See Desktop App, Recordings and Consent.

The Services rely on third-party providers: a payment processor handles payments; AI model providers, reached through a model gateway, generate AI responses; a web-search provider supplies research results; an email provider delivers email; GitHub and LinkedIn provide sign-in and connected accounts; a cloud hosting provider hosts the Services and their database; and speech-to-text providers transcribe Desktop App audio. Those services are subject to their own terms and privacy policies, and we are not responsible for them. Our Privacy Policy lists each provider and what it receives.

We may add, change, suspend or remove features at any time, and we may offer some features to a limited set of users or as previews.

2. Eligibility and Accounts

The Services are for adults preparing for job interviews. You may use them only if you are at least 18 years old, can form a binding contract with Clotiv, and are not barred from using them under applicable law. If you use the Services on behalf of an organization, you confirm that you have authority to bind it, and "you" includes that organization.

You can create an account or sign in with an email address (we send you a one-time sign-in link) or through GitHub or LinkedIn, and you can connect those accounts to an existing Clotiv account from your account settings. We may refuse sign-ups from disposable or temporary email addresses. You agree to give us accurate information and to keep it current.

You are responsible for everything that happens under your account. Keep your sign-in links, session and API keys confidential. Each account is for one person: do not share your account or your API keys with anyone else. Tell us right away through the contact form or at [email protected] if you believe your account or an API key has been compromised.

We create a default API key for each new account, and you can create or revoke keys from your account. An API key gives the Desktop App — or any software that holds it — access to your account, so treat it like a password. We store only a hash of each key, so we cannot show it to you again after it is created.

3. Desktop App, Recordings and Consent

The Desktop App is downloaded and installed separately and connects to your account with your API key. When you use it, it can capture meeting audio, produce transcripts and offer live coaching. The meetings, transcripts and coaching output it creates are stored in your Clotiv account, and its transcription and AI use are metered like any other usage.

You alone are responsible for recording lawfully. Many US states and other jurisdictions require the consent of every participant before a conversation is recorded or transcribed. Before you record, transcribe or analyze any conversation with the Desktop App, you must obtain every consent the law requires, and you must comply with the rules of any interview, examination, employer, platform or venue involved. Clotiv does not obtain consent on your behalf, does not verify that you have it, and takes no responsibility for your use of recordings, transcripts or coaching output.

Do not use the Desktop App where recording is prohibited or in any way that violates the law or another person's rights. You are solely responsible for deciding whether and how to use it in any given setting. We may suspend or terminate access for misuse (see Suspension and Termination).

4. AI Features

AI Help and any other AI-generated text in the Services are produced by third-party large language models that we access through an AI model gateway. To generate a response, we send your prompts and messages, the text of the lesson you are reading and, when the assistant researches a question, your search queries to those providers. Your conversation is stored in your account so it can be shown again when you return.

AI output may be wrong. AI-generated content can be inaccurate, incomplete, outdated or misleading. It is an educational aid, not professional, legal, financial or career advice, and it is provided "as is". Clotiv does not guarantee any interview outcome, job offer or employment. You must review AI output before relying on it, and you are responsible for how you use it.

AI features are metered in CloTokens (see CloTokens) and are subject to the usage limits of your plan. We may change the models, providers or tools behind AI features at any time.

5. Plans, Billing and Renewals

Clotiv offers a Free plan and paid Plus and Pro plans, billed monthly or yearly. The current prices, what each plan includes and its monthly CloToken allotment are shown at the time of purchase and on your billing page.

5.1 Paid Subscriptions

Payments are processed by our third-party payment processor. By subscribing, you authorize it to charge your payment method for the plan price, plus any applicable taxes, at the start of each billing period. Clotiv never sees or stores your card number.
Subscriptions renew automatically at the end of each monthly or yearly period until you cancel. See Cancellation, Refunds and Payment Issues.
Prices exclude taxes unless stated otherwise; applicable sales, use or similar taxes may be added at checkout.
Prices may change. We will give you notice before a price change affects you, and it takes effect at your next renewal after that notice. If you do not agree to the new price, cancel before that renewal.
Upgrades (for example Plus to Pro, or monthly to yearly) take effect immediately, and the prorated difference is charged. Downgrades, including a switch from yearly to monthly, take effect at the end of the current period: you keep your current plan until then, and no partial refund is issued for the remainder of a prepaid period.

5.2 Locked Lessons

Some lessons ("locked" or "paid" lessons) are available only on a paid plan. If your plan does not include a lesson, you see a preview instead of the full lesson, and AI Help and notes for that lesson are unavailable. A paid plan on either billing cadence unlocks all locked lessons for as long as the plan is active.

5.3 Complimentary Access

We may grant complimentary or promotional access to a plan, or additional CloTokens, at our discretion — for a fixed period or otherwise. Complimentary access is not purchased, may be limited, changed or withdrawn at any time, and does not renew automatically.

6. CloTokens

CloTokens are an internal unit of measure we use to meter AI features. Each AI request is charged a number of CloTokens based on the resources it uses — for example the model's reported token usage, or the length of audio transcribed — and that charge is recorded at the time of the request.

Plan allotment. Each plan includes a monthly CloToken allotment. The allotment resets at the start of each billing cycle, and unused CloTokens from the allotment do not carry over.
Top-ups. You can buy additional CloTokens as a one-time purchase, in the increments shown at checkout, on any plan. Top-up CloTokens are credited once the payment processor confirms payment, are spent after your plan allotment, and do not expire while your account remains active.
Pro plan. Pro's "unlimited" AI Help applies to AI Help on lessons only and is subject to a reasonable-use ceiling. We may slow down or pause AI features for an account that exceeds it.
Running out. When your balance reaches zero, AI features pause until your allotment resets or you buy a top-up.
No cash value. CloTokens are not currency, have no cash value, are not transferable, cannot be redeemed for money and cannot be moved between accounts. They are a measure of service usage, not property.
Corrections. We may adjust a CloToken balance to correct errors, to reverse credits from a refunded or disputed payment, or to address fraud or abuse. We may change how many CloTokens a feature costs; charges already recorded are not repriced.

7. Cancellation, Refunds and Payment Issues

This section explains how to cancel, when we refund, and what happens if a payment fails or is disputed.

7.1 Cancellation

You can cancel a paid plan at any time from your billing page, which opens the payment processor's customer portal. Cancellation takes effect at the end of the current paid period: you keep your plan, its locked lessons and its CloToken allotment until then, and your account then moves to the Free plan. We do not refund partial periods.

7.2 Refunds

Because plans and top-ups are digital services made available immediately, purchases are final except as described here or where the law requires otherwise. We consider refund requests case by case, at our sole discretion. To request one, contact us through the contact form or at [email protected] with the email address on your account and the payment concerned.

If a top-up is refunded, the CloTokens it bought are removed from your balance to the extent they are unspent. Nothing in these Terms limits any refund or other right you have under law that cannot be waived.

7.3 Failed Payments

If a renewal payment fails, we do not cut off access immediately. the payment processor retries the payment over its standard grace period and we show a payment warning in your account. If the payment still fails after those retries, your subscription ends and your account moves to the Free plan. Update your payment method on your billing page to avoid this.

7.4 Chargebacks and Disputes

If you dispute a charge with your bank or card issuer instead of contacting us, we may suspend or restrict your account while the dispute is reviewed. Please contact us first — most billing problems are quickest to resolve directly.

8. Our Content and Your License

The Services — including the lessons, text, diagrams, software, design, and the Clotiv name and logos — are owned by Clotiv or its licensors and are protected by copyright, trademark and other laws. Except for the license below, we reserve all rights.

Subject to these Terms, Clotiv grants you a personal, limited, non-exclusive, non-transferable, revocable license to access and use the Services and their content for your own, non-commercial interview preparation.

You may not:

copy, reproduce, download in bulk, scrape, crawl or extract lesson content or other content from the Services, whether by hand or with automated tools;
redistribute, publish, sell, resell, sublicense, rent or otherwise make the content or the Services available to anyone else, including by sharing your account or API keys;
circumvent or attempt to circumvent locked lessons, CloToken limits, rate limits or any other access or usage control;
access the Services by automated means, except through the documented API using your own API key and within your plan's limits;
use the content or the Services to build a competing product, or to train a machine-learning model;
remove or alter any copyright, trademark or other proprietary notice; or
reverse engineer, decompile or disassemble the Desktop App or any part of the Services, except to the extent the law expressly permits.

9. Your Content and Feedback

"Your Content" means what you create or submit through the Services: notes, AI Help messages, uploaded skill files, and the meetings, transcripts and coaching output the Desktop App stores in your account. You own Your Content; Clotiv does not claim ownership of it.

So that we can run the Services, you grant Clotiv a worldwide, non-exclusive, royalty-free license to host, store, copy, process, transmit, display and back up Your Content, and to send it to the third-party providers described in AI Features and our Privacy Policy, in each case only to operate, secure, support and improve the Services. This license lasts as long as Your Content is in your account, and for a reasonable time afterwards for backups and legal requirements.

You are responsible for Your Content. You confirm that you have the rights and consents needed to submit it — including every consent required to record and transcribe other people (see Desktop App, Recordings and Consent) — and that it does not violate the law or anyone's rights.

If you send us feedback, suggestions or ideas about the Services, we may use them freely and without any obligation to you.

10. Acceptable Use

You agree not to use the Services to:

break any law or regulation, or infringe or violate anyone's rights, including privacy and recording-consent laws;
upload or transmit malware, or content that is unlawful, harassing, defamatory, hateful, or that you do not have the right to share;
probe, scan or test the vulnerability of the Services, bypass authentication or security measures, or access accounts, data or systems you are not authorized to access;
interfere with or disrupt the Services, including by sending excessive requests or attempting to overload our infrastructure or providers;
impersonate any person or organization, or misrepresent your affiliation with anyone;
use AI features to generate content that is abusive, deceptive or intended to harm others, or to try to extract the text of lessons you are not entitled to read; or
create accounts by automated means, create multiple accounts to evade limits, or use the Services after we have suspended or terminated your access.

We may investigate suspected violations and take any action we consider appropriate, including removing content, limiting usage, and suspending or terminating accounts.

11. Copyright Complaints

We respect intellectual-property rights and expect you to do the same. If you believe content on the Services infringes your copyright, send a notice to [email protected] that includes: your contact information; a description of the copyrighted work; the URL or other location of the material you believe infringes it; a statement that you believe in good faith that the use is not authorized by the owner, its agent or the law; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the owner or authorized to act for the owner; and your physical or electronic signature. We may remove material in response to a valid notice and may terminate the accounts of repeat infringers.

12. Suspension and Termination

You may stop using the Services at any time. To delete your account, contact us through the contact form; our Privacy Policy explains what happens to your data.

We may suspend or terminate your access to all or part of the Services, with or without notice, if we reasonably believe you have violated these Terms, if the law requires it, if your account is involved in fraud, abuse or a disputed payment, or if we discontinue the Services. Where practical, we will tell you why and give you a chance to fix the problem.

On termination your license ends and you must stop using the Services. Unused CloTokens have no cash value and are not refunded except as described in Cancellation, Refunds and Payment Issues. Provisions that by their nature should survive termination do so (see General Terms).

13. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". To the fullest extent permitted by law, Clotiv and its licensors and providers disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Services or their content — including lessons and AI output — are accurate, complete, current, error-free or uninterrupted, or that they will help you pass any interview or obtain any job.

The Services are educational. They do not provide professional, legal, financial, medical or career advice, and nothing in them creates an advisor–client relationship. Interview questions and expectations vary by employer; use your own judgment.

Some states and jurisdictions do not allow the exclusion of certain warranties, so some of the above may not apply to you. In that case, the disclaimers apply to the fullest extent permitted by law.

14. Limitation of Liability

To the fullest extent permitted by law, Clotiv and its owners, officers, employees, contractors, licensors and providers will not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for any loss of profits, revenue, data, goodwill or opportunity (including any lost job opportunity), arising out of or relating to the Services or these Terms, however caused and under any theory of liability, even if we were advised of the possibility of such damages.

To the fullest extent permitted by law, Clotiv's total liability for all claims arising out of or relating to the Services or these Terms is limited to the greater of (a) the amounts you paid Clotiv in the 12 months before the event giving rise to the claim and (b) US$100.

These limitations apply together and are a fundamental part of the bargain between you and Clotiv. Some states and jurisdictions do not allow the limitation or exclusion of certain damages, so some of the above may not apply to you; in those places our liability is limited to the fullest extent the law allows.

15. Indemnification

You agree to defend, indemnify and hold harmless Clotiv and its owners, officers, employees, contractors and providers from and against any claims, liabilities, damages, losses and expenses, including reasonable attorneys' fees, arising out of or relating to: (a) Your Content, including any recording, transcript or coaching output; (b) your use of the Services or the Desktop App; (c) your violation of these Terms, of any law, or of the rights of any third party, including recording-consent and privacy laws; or (d) any dispute between you and another person or organization. We may take over the defense of any matter subject to indemnification, and you agree to cooperate with us.

16. Dispute Resolution: Arbitration and Class-Action Waiver

PLEASE READ THIS SECTION CAREFULLY. It requires you and Clotiv to resolve disputes through binding individual arbitration, waives your right to a jury trial and to participate in a class action, and explains how to opt out.

This section applies to any dispute, claim or controversy between you and Clotiv arising out of or relating to the Services, these Terms or the Privacy Policy, including their formation, interpretation, enforceability or termination (a "Dispute").

16.1 Informal Resolution First

Before starting arbitration or a lawsuit, the party raising a Dispute must send the other a written notice describing the Dispute and the relief sought. Send notice to Clotiv through the contact form or at [email protected]; we will send notice to the email address on your account. You and Clotiv then have 30 days from the notice to try in good faith to resolve the Dispute. If it is not resolved within those 30 days, either party may proceed as set out below.

16.2 Binding Individual Arbitration

Any Dispute not resolved informally will be resolved by binding arbitration on an individual basis, except as provided in Small Claims and Exceptions and Severability. Arbitration means there is no judge or jury, discovery is more limited than in court, and court review of the award is very limited.

The arbitration will be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules in effect when the arbitration is started, as modified by this section. If the AAA is unavailable, the parties will agree on another administrator or a court will appoint one.
The Federal Arbitration Act governs the interpretation and enforcement of this section.
The seat of arbitration is Delaware. Where the AAA Consumer Arbitration Rules provide for a hearing location or format more convenient for the consumer — including a video or telephone hearing, or a hearing near where you live — those rules control.
Clotiv will pay all AAA filing, administrative and arbitrator fees beyond the consumer filing fee you pay under the AAA consumer fee schedule. Each party pays its own attorneys' fees unless the arbitrator awards them under applicable law.
The arbitrator may award the same individual relief that a court could award, including damages, and injunctive or declaratory relief in your favor to the extent needed to resolve your individual claim. The arbitrator's decision is final and binding, and judgment on the award may be entered in any court with jurisdiction.

16.3 Class-Action and Jury-Trial Waiver

YOU AND CLOTIV AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL OR OTHER REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding, and may award relief only in favor of the individual party seeking it and only to the extent necessary to resolve that party's individual claim.

To the extent a Dispute proceeds in court rather than in arbitration, you and Clotiv each waive any right to a jury trial.

16.4 Small Claims

Either you or Clotiv may bring an individual Dispute in small claims court instead of arbitration, if the Dispute qualifies for that court and remains there on an individual basis.

16.5 Your Right to Opt Out

You may opt out of this arbitration agreement within 30 days after you first accept these Terms by emailing [email protected] with the subject "Arbitration opt-out" and including your name, the email address on your account and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms.

16.6 Exceptions and Severability

If any part of this section is found unenforceable, the rest remains in effect, with one exception: if the [class-action waiver](#class-action-waiver) is found unenforceable as to a particular claim or request for relief, that claim or request will be decided by the state or federal courts in Delaware (see [Governing Law and Venue](#governing-law)) and not in arbitration.

17. Governing Law and Venue

These Terms and any Dispute are governed by the laws of the State of Delaware and, as to arbitration, the Federal Arbitration Act, without regard to conflict-of-laws rules. If you live in another state or country whose mandatory consumer-protection law applies to you, nothing in these Terms takes those protections away.

For any Dispute that is not subject to arbitration — including if you opt out, if the Dispute is excluded from arbitration, or if the arbitration agreement is found unenforceable — the state and federal courts located in Delaware have exclusive jurisdiction, and you and Clotiv consent to personal jurisdiction and venue there. This does not prevent either party from bringing a qualifying claim in small claims court.

18. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will notify you before it takes effect — by email to the address on your account or by a notice in the Services — and we will update the effective date at the top of this page. Continuing to use the Services after a change takes effect means you accept the updated Terms. If you do not agree, stop using the Services and cancel any paid plan before the change takes effect. Changes to Dispute Resolution do not apply to a Dispute for which either party has already given notice.

19. General Terms

Entire agreement. These Terms, together with the Privacy Policy and any plan terms shown at purchase, are the entire agreement between you and Clotiv about the Services and replace any earlier agreements.
Assignment. You may not assign or transfer these Terms or your account. Clotiv may assign these Terms, including to a successor entity that takes over the Services, without your consent.
Severability. If any provision of these Terms is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the rest of the Terms remain in effect, subject to Exceptions and Severability.
No waiver. Our failure to enforce a provision is not a waiver of our right to enforce it later.
Notices. We may give you notices by email to the address on your account or through the Services. Send notices to us through the contact form or at [email protected].
Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including outages of third-party providers.
Survival. Provisions that by their nature should survive termination do so, including Our Content and Your License, Your Content and Feedback, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution and Governing Law and Venue.

20. Contact Us

Questions about these Terms? Use the contact form or email us at [email protected].